Refund policy

Return Policy

All sales are final.

Due to the natural and unique nature of crystals and minerals, we do not accept returns or exchanges unless an item is damaged during shipping.

Damaged in Transit

If your order arrives damaged as a result of shipping, "Customers must contact within 7 days of delivery"

To be eligible for a replacement or refund, you must provide:

Your order number Clear photos of the damaged item

• Photos of the original packaging and shipping box

Once the claim is reviewed and approved, we will issue a replacement or refund at our discretion.

Natural Variations Disclaimer

Crystals and minerals are natural products and may vary in color, shape, size, inclusions, and texture. These natural variations are not considered defects and do not qualify for returns or refunds.

Non-Returnable Items

• Buyer’s remorse

• Incorrect item selection

• Size, color, or appearance differences due to natural variation

• Items damaged after delivery

• Custom or made-to-order items

We are not responsible for damage caused by misuse, improper care, or normal wear after delivery.

If you have any questions before placing your order, please contact us — we’re happy to help you choose the right piece.

You can always contact us for any return question at sales@savvyfrogscrystals.com.